CANCELLATION & REFUND POLICY

 

Effective Date: 25 May 2026

This Cancellation & Non-Refund Policy (“Policy”) applies to all users, customers, and bookings made through https://suvidhas.com operated by HRK Services, a proprietorship firm registered in Bareilly, Uttar Pradesh, India.

By accessing or using the Platform, users agree to this Policy.

1. PLATFORM NATURE

Suvidhas is a technology-enabled marketplace platform connecting customers with independent third-party Service Partners for home and appliance-related services including, but not limited to:
- AC repair and servicing
- Appliance repair
- Cleaning services
- Maid services
- Home assistance
- Elder care
- Future service categories

Suvidhas acts only as an intermediary platform facilitating bookings and operational coordination between customers and independent Service Partners.

2. CANCELLATION BEFORE ASSIGNMENT

Customers may cancel a booking without charge only until:
- the booking request has not been accepted by any Service Partner; AND
- no Service Partner has been assigned to the booking.

3. CANCELLATION AFTER ASSIGNMENT

Once a Service Partner has:
- accepted
- been assigned
- dispatched
- or started operational processing for a booking

cancellation may not be permitted and applicable operational charges may apply.

4. NO REFUND POLICY

Except as specifically mentioned in this Policy, all payments made through or in relation to the Platform are generally non-refundable.

5. LIMITED REFUND EXCEPTIONS

Refunds shall be considered only in the following exceptional situations:

5.1 Duplicate Payment
Where the customer has accidentally made multiple successful payments for the same booking or transaction.

5.2 Service Non-Delivery / Failed Booking
Where:
- payment was successfully deducted from the customer; AND
- booking was not successfully completed; OR
- no service was ultimately delivered to the customer; AND
- no alternative service arrangement was successfully completed through the Platform.

Approved refunds, where applicable, may take approximately 5–15 business days depending upon banking systems and payment gateway timelines.

Except for the above situations, all payments shall remain non-refundable.

6. NO-SHOW & CUSTOMER UNAVAILABILITY

If:
- the customer is unreachable
- incorrect address/location is provided
- service access is denied
- repeated delays occur from the customer side
- the customer fails to respond after partner dispatch

then the booking may be treated as a no-show case and operational/visit charges may apply.

7. SERVICE QUALITY & WARRANTY CLAIMS

Where a limited work warranty is specifically declared for certain services:
- only covered workmanship-related issues may be reviewed
- warranty does not automatically create refund entitlement

 

8. AC SERVICE DISCLAIMER

For AC installation, repair, gas refill, dismantling, or related services:

Refunds, free rework, or warranty claims shall not apply where:
- leakage develops from untreated or hidden areas
- new technical faults arise after service
- outdoor unit displacement occurs due to monkey activity, animal interference, storm, accident, vibration, or external impact
- compressor/internal component issues exist
- third-party handling or repair occurs after service
- pre-existing hidden defects were not diagnosable during inspection

9. FRAUD & MISUSE

Suvidhas reserves the right to:
- reject suspicious claims
- suspend abusive accounts
- investigate fraud
- recover operational losses
- initiate civil or criminal proceedings where necessary

10. CONTACT & SUPPORT

HRK Services — Suvidhas Support
Email: info@suvidhas.com
Location: Bareilly, Uttar Pradesh, India

11. GOVERNING LAW & JURISDICTION

This Policy shall be governed by the laws of India.

All disputes arising from this Policy shall be subject to the exclusive jurisdiction of courts located in Bareilly, Uttar Pradesh, India.